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FAQs

Here are some answers to common questions.
If you can't find the information you need here then please contact us and we will help as best we can, as soon as we can.

This page is currently under development, there will be more information coming shortly.




Solar charging kits, and wiring:


What Tools Will I Need to Connect up a Solar Charging Kit?

A pair of wire cutters and a standard screw driver are all that is required for the wiring.
A Stanley knife may be useful for stripping the sheath of the cable.
You will also have to consider how you are going to mount the panel and where to run the pair of cables from the solar panel to the charge controller.

What Are MC4 Connectors For?

These are sturdy, waterproof, high current connectors for use with solar panels and similar applications.
They are ideal for connecting multiple panels together to produce solar arrays.
For most of our customers' applications they are not needed and you can simply cut them off - for instance to connect the solar panel to a charge controller.

How do I Connect the Solar Panel to the Charge Controller?

You need to insert bare wire into the terminals of the Charge controller.
Consider some, or all of the following steps.

1) Cut the cable from the solar panel down to length. You may be able to use the spare cable to connect the charge controller to the battery. Be Careful not to cut to much off.
2) Strip about 1 cm, half an inch, of insulation off the end of the cable.
3) Insert the bare wire into the terminal and secure it in place, by tightening the screw.

For a more complete explanation have a look at this video or read our installation guide.

How do I Connect the Charge Controller to the Battery?

For this you need some stout cable, similar to the cable that came with the panel. If you have any spare which you cut off panel's solar cables then this is perfect.
1) Strip the ends of the cable, to expose about 1cm of bare wire.
2) Insert these into the charge controller's battery output terminals and clamp in place by tightening the screw.
3) How you attach the other end of the cable to the battery will vary depending on type of battery terminals, and what connections are already in place.

For a more complete explanation have a look at this video or read our installation guide.




Company Terms and Policies

Returns Policy

If any of our products do not meet your expectations we will happily refund your payment, or arrange for an exchange with one of our other products.
To do this, you need to notify us within 30 days of receipt (please detail your reasons, so we might improve our service). Then send the item back within a further 7 days at your cost.
The item must be returned in the condition you received it, with all parts and materials repackaged and undamaged.
Please do let us know immediately if you have any problems. We strive to give the best customer service and will help you with any queries as best we can.

1 Year Manufacturer's Warranty

All our products are covered by a manufacturer's warranty against defects in material or craftsmanship for the period of one year from the original purchase date.
If you have any questions on please don't hesitate to contact us.

Postage and Shipping Charges

We never charge you more for postage than it costs us.

Postage is FREE, to Mainland UK, Scottish Highlands and Islands and Northern Island.
This excludes orders over 2kg, for Isle of Wight, Isle Of Man, Isle of Scilly and Channel Islands.
For these, and all other destinations worldwide, the shopping cart will automatically search the available couriers to find the best price.

For orders containing multiple items or to non mainland UK destinations our shipping cart preforms a search for the most appropriate courier, so the price quoted is the best available at that time.

Packaging:

We use bubble wrap, polystyrene or robust cardboard to protect the glass from damage on its way to you.
We attach a red sticker "Fragile" to make sure your item is handled with care.

Delivery Times

Orders received before 6:00pm are despatched the following business day.

We use Royal Mail Second Class, for small panels (10W or less) and charge controllers, takes 2 to 3 days from dispatch.
We use UPS 48, or similar 2 day service for larger items, to mainland UK destinations. This is a singed for 2 day service.
So most larger orders, 20W and above, to mainland UK, are delivered within three working days of purchase.

If you have any questions or you think the shopping cart is quoting a higher price than you would expect, please don't hesitate to contact us.